Privacy Policy

La Vive Pharmacy ("La Vive", "we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make use of our pharmacy services.

We may collect the following types of personal information:

• Personal details such as name, contact number, email address, and physical address
• Health-related information including prescriptions and medication history
• Medical aid information for billing and claims processing
• Website usage data such as IP address and pages visited
• Communication records from enquiries or correspondence

Your information is used to:

• Dispense medication and provide pharmaceutical care
• Manage prescriptions, repeats, blister packing, and chronic medication services
• Process medical aid claims and payments
• Facilitate consultations with on-site healthcare professionals
• Respond to enquiries and improve our services
• Comply with legal and regulatory obligations

As a data subject, you have the following rights:

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. This includes:

• Secure electronic systems with encryption
• Restricted physical access to records
• Regular security audits and staff training
• Confidentiality agreements with all personnel